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          Non-discrimination and communication assistance

          Providence St. Joseph Health and its Affiliates1 (collectively “PSJH”) comply with applicable Federal civil rights laws and do not discriminate against, exclude, or treat differently any individuals accessing any PSJH Program or Activity on any basis prohibited by local, state or federal laws, including but not limited to on the basis of race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), marital status, age, sex (including pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression and sexual orientation, genetic information (including family medical history), or military/veteran status as those terms are defined under federal and state laws and rules.

          In compliance with the Americans with Disabilities Act (ADA), PSJH provides qualified interpreters and other auxiliary aids and services free of charge:

          1. to people with disabilities to communicate effectively with us, such as: (a) Qualified sign language interpreters; and (b) Written information in other formats (large print, audio, accessible electronic formats, other formats); and
          2. to people whose primary language is not English, such as: (a) Qualified interpreters; and (b) Information written in other languages.

          If you need any of the above services, please contact the Civil Rights Coordinator below.  If you need Telecommunications Relay Services, please call 1-800-833-6384 or 7-1-1.

          If you believe that PSJH has failed to provide these services or discriminated in another way on the basis race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), marital status, age, sex (including pregnancy, childbirth, breastfeeding and related medical conditions, gender, gender identity, gender expression and sexual orientation, genetic information (including family medical history), or military/veteran status, you can file a grievance with PSJH by contacting the Civil Rights Coordinator for your location listed below:


          State/Service Civil Rights Coordinator
          Ambulatory Care Network Civil Rights Coordinator, 800 Fifth Ave, Seattle, WA 98104
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.ACN@providence.org
          Alaska Civil Rights Coordinator, 3200 Providence Dr., Anchorage, AK 99508
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.AK@providence.org
          California, Northern Civil Rights Coordinator, 1165 Montgomery Drive, Santa Rosa, CA 95405
          Tel: 1-707-321-9381; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.NCAL@stjoe.org
          California, Southern Civil Rights Coordinator, 501 S. Buena Vista Street, Burbank, CA 91505
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.SCAL@providence.org
          Hoag Memorial Civil Rights Coordinator, One Hoag Drive, Newport Beach, CA 92663
          Tel: 1-949-764-4427; Interpreter Line: 1-888-311-9127
          Email: CorporateCompliance@hoag.org
          Home & Community Care Civil Rights Coordinator, 2811 S. 102nd St, Suite 220, Tukwila, WA 98168
          Tel: 1-844-469-1775 Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.HCC@providence.org
          Montana Civil Rights Coordinator, 1801 Lind Ave. SW, Renton, WA 98057
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.MT@providence.org
          Oregon Civil Rights Coordinator, 4706 NE Glisan St, Portland, OR 97213
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.OR@providence.org
          Texas/New Mexico Civil Rights Coordinator, 3615 19th St, Box 337, Lubbock, TX 79410
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.TXNM@providence.org
          Eastern Washington
          (Providence Health Care)
          Civil Rights Coordinator, 101 West 8th Ave, Spokane, WA 99204
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.PHC@providence.org
          Northwest Washington Civil Rights Coordinator, 1321 Colby Avenue, Everett, WA 98201
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.NWR@providence.org
          Southeast Washington Civil Rights Coordinator, 401 W Poplar St, Walla Walla, WA 99362
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.SER@providence.org
          Southwest Washington Civil Rights Coordinator, 413 Lilly Road NE, Olympia, WA 98506
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.SWR@providence.org
          Kadlec Medical Center Civil Rights Coordinator, 888 Swift Blvd, Richland, WA 99352
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.KMC@providence.org
          Pacific Medical Centers Civil Rights Coordinator, 1200 12th Avenue South, Seattle, WA 98144
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination@pacmed.org
          Swedish (and Swedish Edmonds) 747 Broadway, Seattle, WA 98122
          Tel: 1-206-215-2613; Interpreter Line: 1-888-311-9127
          Email: compliance@swedish.org
          Second Level of Appeal for All Regions PSJH – Nondiscrimination Appeals, Risk and Claims Division
          1801 Lind Avenue SW, Renton, WA 98057
          Tel: 1-844-469-1775; Interpreter Line: 1-888-311-9127
          Email: Nondiscrimination.PSJH@providence.org

          Reviewed 04/20/2021


          You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, one of the above-noted Civil Rights Coordinators is available to help you.

          You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

          U.S. Department of Health and Human Services
          200 Independence Avenue SW
          Room 509F, HHH Building
          Washington, DC, 20201
          1-800-368-1019 or 800-537-7697 (TDD)

          Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

          American Sign Language

          All states, all regions American Sign Language icons


          Spanish:
          ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-311-9127 (TTY: 711).


          Chinese:
           注意:如果您使用繁體中文, 您可以免費獲得語言援助服務. 請致電 888-311-9127 (TTY: 711).

          Vietnamese: CHÚ Ý: N?u b?n nói Ti?ng Vi?t, có các d?ch v? h? tr? ngôn ng? mi?n phí dành cho b?n. G?i s? 888-311-9127 (TTY: 711).

          Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 888-311-9127 (TTY: 711).

          Korean: ??: ???? ????? ??, ?? ?? ???? ??? ???? ? ????. 888-311-9127 (TTY: 711) ??? ??? ????.

          Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 888-311-9127 (телетайп: 711).

          Armenian: ?????????????? ??? ?????? ?? ???????, ??? ??? ?????? ????? ?? ?????????? ???????? ??????????? ???????????????: ?????????? 888-311-9127 (TTY (711)?

          Arabic:

          ??????: ??? ??? ????? ???? ?????? ??? ????? ???????? ??????? ?????? ?? ???????. ???? ???? 8883119127
          (TTY: 711) :??? ???? ???? ??????

          Persian (Farsi):

          ????: ??? ?? ???? ????? ????? ?? ????? ??????? ????? ????? ?????? ???? ??? ????? ?? ????. ??
          .???? ?????? (TTY: 711) 888-311-9127

          Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます 888-311-9127 (TTY:711)まで、お電話にてご連絡ください.

          Punjabi: ???? ???: ?? ????? ?????? ????? ??, ??? ???? ???? ?????? ???? ?????? ?? ???? ????? ??? 888-311-9127 (TTY: 711) '?? ??? ????

          Mon-Khmer, Cambodian: ????????? ???????????????? ?????????, ?????????????????? ?????????????? ??????????????????????? ??? ???????? 888-311-9127 (TTY: 711)?

          Hindi: ????? ???: ??? ?? ????? ????? ??? ?? ???? ??? ????? ??? ???? ?????? ?????? ?????? ???? 888-311-9127 (TTY: 711) ?? ??? ?????

          Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 888-311-9127 (TTY: 711).

          Thai: ?????: ????????????????????????????????????????????????????? ??? 888-311-9127 (TTY: 711)

          German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 888-311-9127 (TTY: 711).

          Urdu: 

           888-311-9127 (TTY: 711) ??????: ??? ?? ???? ????? ???? ?? ?? ?? ???? ?? ??? ?? ????? ??? ??? ?????? ??? ? ??? ???? .


          Ukrainian:
          УВАГА! Якщо ви розмовля?те укра?нською мовою, ви можете звернутися до безкоштовно? служби мовно? п?дтримки. Телефонуйте за номером 888-311-9127 (телетайп: 711).

          French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 888-311-9127 (ATS: 711).

          Laotian: ??????: ?? ??? ? ?? ????? ????? ???, ??????????? ????? ??? ??????, ???????? ??? ?, ??? ???? ????? ?? ??. ??? 888-311-9127 (TTY: 711).

          Gujarati: ?????: ?? ??? ??????? ????? ??, ?? ??:????? ???? ???? ????? ????? ???? ?????? ??. ??? ??? 888-311-9127 (TTY: 711).

          Cushite (Oromo): XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 888-311-9127 (TTY: 711).

          Amharic: ?????: ?????? ??? ???? ??? ????? ???? ?????? ??? ?????? ???????? ?? ????? ??? ???? 888-311-9127 (???? ??????: 711).

          Romanian: ATEN?IE: Dac? vorbi?i limba român?, v? stau la dispozi?ie servicii de asisten?? lingvistic?, gratuit. Suna?i la 888-311-9127 (TTY: 711).

          Samoan: MO LOU SILAFIA: Afai e te tautala Gagana fa\'a Sāmoa, o loo iai auaunaga fesoasoan, e fai fua e leai se totogi, mo oe, Telefoni mai: 888-311-9127 (TTY:711)


          Ilocano:
          Nu saritaem ti Ilocano, ti serbisyo para ti baddang ti lengguahe nga awanan bayadna, ket sidadaan para kenyam. Awagan ti 888-311-9127 (TTY: 711).

          Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 888-311-9127 (TTY: 711).


          Polish:
          UWAGA: Je?eli mówisz po polsku, mo?esz skorzysta? z bezp?atnej pomocy j?zykowej. Zadzwoń pod numer 888-311-9127 (TTY: 711).


          Norwegian:
          MERK: Hvis du snakker norsk, er gratis språkassistansetjenester tilgjengelige for deg. Ring 888-311-9127 (TTY: 711).


          Pennsylvanian (Dutch):
          Schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 888-311-9127 (TTY: 711).


          1 For purposes of this notice, “Affiliates” is defined as any entity that is wholly owned or controlled by Providence Health & Services or Western HealthConnect, including but not limited to Swedish Health Services, Swedish Edmonds, Kadlec Regional Medical Center, PacMed Clinics, Inland Northwest Health Services, Providence Medical Group, Swedish Medical Group, Facey Medical Group, Providence Medical Institute, and all subsidiaries, facilities, and locations operated by those entities.

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